One inbox, one business day. A heads-up before you write: we're the catalogue, not the seller — anything about a specific order moves fastest through the retail platform's own support.
Catalogue corrections, price mismatches, dead links, spec errors, privacy requests, partnership questions — this address covers all of it.
support@socoolfan.netTwo of these go to the retail platform, two come to us — sending it to the right place is the difference between hours and days.
Your account on the retail platform → Your Orders. The platform handles the entire transaction, including the standard 30-day return window — we never see order data and can't act on it.
Start from your order page; because every link here points to an authorised listing, the manufacturer warranty is honoured through the authorised seller. Keep the order confirmation as proof of purchase.
Tell us the page and what's off. We re-verify against the live authorised listing and correct the catalogue — usually the same day the report lands.
Want past correspondence deleted, or curious what data exists? One email is enough — and the privacy policy is genuinely short, because the site stores almost nothing.
For partnership, content-use or media questions about the Socool range, use the same inbox and put "Partnership" in the subject line — it gets routed first.